FAQ

General

Health FX is a digital platform owned and operated by Health Fyx Pte Ltd. It enables intelligent matching of customers to healthcare providers globally, seamlessly facilitate payments and insurance claims.
Health FX is a decentralised matching platform powered by HFX tokens. Health FX provides a validated and patient-rated community of healthcare service providers and partners. Customers use the platform to discover, match, book, receive, pay, claim and rate healthcare services, globally.
Health Fyx owns and operates Global Health and Travel. Global Health and Travel is the leading Pan-Asia provider within healthcare communications. The brand provides a premium offering, ranging from editorial content disseminated through mobile, social media, online and print platforms to a highly curated doctor discovery platform of the top regional specialist.
Health Fyx Pte Ltd is registered in Singapore. ACRA (UEN): 201014286D
HFX tokens represent a unit of utility for exchange within the Health FX platform. They are issued on the public Ethereum Blockchain as an ERC20 token. Customers are able to purchase HFX tokens during the Token Crowdsale event and via selected cryptocurrency exchanges after the sale event has been completed. The HFX tokens allow use of the services offered via the Health FX platform with the benefits of speed, security, lower fees and process simplicity.
No. The HFX token is based on the Ethereum Blockchain.
The whitepaper is available for viewing here.
You may participate in the token Presale or main Crowdsale by purchasing tokens via www.hfxtoken.com Following the Crowdsale, HFX tokens are available for purchase through nominated cryptocurrency exchanges and via the company website.

Crowdsale

  • Private Sale: 7 May - 31 Aug 2018
  • Public Pre-Sale: 1 - 7 Sept 2018 1pm UTC
  • Public Main Sale: 8 - 30 Sept 2018 1pm UTC
In order to participate, please join our whitelist via the form on the website – www.hfxtoken.com

In order to participate in the Private Sale, a minimum contribution of USD100k (or digital equivalent) is required.

Participation in the Presale requires a minimum contribution of USD10k (or digital equivalent).

There is no minimum contribution required to participate in the Crowdsale. The maximum contribution during the presale and Crowdsale is USD4m (or digital equivalent).
Yes, the soft cap is US$2,800,000.
The campaign hard cap is set at US$38,000,000. Once this goal is achieved, the Token Crowdsale campaign will be stopped.
Yes, bonuses are awarded in various stages of the Token Sale. Information regarding the allocations of bonuses are available on our website.
No. Once listed on selected exchanges, tokens will be immediately tradeable.
The Crowdsale is conducted at https://www.healthfx.com. During the sale period, you are able to use the website to submit ETH, BTC and Fiat for the purchase of HFX tokens.
190 million HFX tokens are collectively available in the Private Sale, Presale and Crowdsale process. The total HFX tokens created is one billion (1B).

Payment Methods

The price of the HFX token is linked to the USD. HFX token price = USD 0.20
The size of the required ETH transfer for the Private Sale or Presale is calculated at the time of your contribution.
An ERC-20 compatible wallet is required to participate in the Token Sale (NOTE: it will NOT be possible to send ETH from an exchange).
For purchases made in ETH, we deem a purchase to be successful when six confirmations have been received within six hours of the time that payment information is displayed to you during the Private Sale process. We reserve the right to refund your purchase if the transaction is processed after the six hour period lapses.
Please contact us directly at [email protected] and provide a secondary method of contact (e.g. phone number, user ID on a chat platform like Telegram, Facebook). We address each case one-by-one after the verification of each transaction is completed.

Sending ETH From A Wallet

You need to provide us with a token receipt address that is ERC-20 compatible (see the list of ERC-20 compatible wallets below). Please make sure you DO NOT have your tokens deposited to an exchange (e.g. Poloniex, Coinbase, Kraken, Gemini). The ETH must be sent from a wallet that you control.
Should this occur, please contact [email protected] as soon as possible. However, Health FX is not responsible for any delays, losses, costs, expenses, or other issues relating to or arising from the loss of your private key or any other access credentials.
Should this occur, please contact [email protected] as soon as possible. However, Health FX is not responsible for any delays, losses, costs, expenses, or other issues relating to or arising from the loss of your private key or any other access credentials.
The transactions should have been rejected and your balance has not been changed. Please try again with enough gas, e.g. change the gas limit to 250,000.

Sending ETH From An Exchange

You need to provide us with a token receipt address that is ERC-20 compatible (see the list of ERC-20 compatible wallets below). Please make sure you DO NOT send funds from an exchange (e.g. Poloniex, Coinbase, Kraken, Gemini). If you choose to purchase tokens with ETH, the ETH must be sent from a wallet you control. Please contact our customer support if you have any questions: [email protected].
Please contact your wallet or exchange customer support. In some instances, those tokens may be retrieved and returned to you.

Receiving Tokens

The following wallets are known to be compatible with Ethereum tokens (ERC-20 standard) and may allow you to receive and view your balances: MyEtherWallet (download not required), Mist (Desktop), imToken (iOS), imToken (Android).
HFX Tokens are listed on several high quality exchanges. The complete and verified list is published on our website once it has been confirmed.
HFX Tokens are distributed during the Crowdsale and within one week from the end of the Crowdsale.

Registration

Yes. You need to provide us a passport or other government issued photo ID.
No, the Ethereum address you provide at the registration is the only address from which you may purchase HFX Tokens during the token distribution event. If you would like to update your Ethereum address to another, you may use the same email to go through the registration and KYC flow again, so long as the registration period is still open.
We want to ensure a successful Token Sale process and registration of Ethereum addresses help us manage and promote an equitable token distribution. Details are shared via our website and social channels.
Participant verification may take up to 5 business days, after which you are notified via email of your eligibility to participate in the Token Sale event.
Yes, you may participate with a lower amount of ETH than the amount which was stated during your registration.
Yes, you may participate with a higher amount of ETH than the amount which was stated during your registration.
If you would like to update your information or you have made an error, please email your updates to [email protected]
If your registration was denied, please contact us at [email protected] for further support.

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